All drills / Decision-making
Agitated patient de-escalation
Practice calm verbal de-escalation with an agitated role player while keeping a safe exit and staying with your partner.
- Goal
- Calm an agitated patient when possible and recognize when you need law enforcement or more help.
- Length
- 25 minutes
- For
- EMS
- Category
- Decision-making
- Level
- Intermediate
- People
- Pairs plus a role player and an instructor.
What is inside
- 6 step-by-step instructions for running it
- 3 points on what good looks like
- 2 debrief questions
- Setup, equipment and safety notes
- A ready lesson plan: audience, standards it lines up with, objectives, lecture outline, scenario and final evaluation
- A sign-in roster your crew signs on their own phones (department plans)
Two drills are free every week. Pro and department plans open all 164. General training ideas only: your agency's protocols, policies and medical director come first. 24On is not accredited and does not approve hours.
More Decision-making drills
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- Spinal motion restriction decisions
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Work through injury scenarios and decide who needs spinal motion restriction under your protocol.
- Refusal and capacity assessment
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Assess whether a role-play patient has decision-making capacity, explain risks clearly, and document a refusal properly.
- De-escalation conversation
Decision-making · 30 min · Intermediate
Talk a role player in crisis down using time, distance, listening and simple choices, with a cover officer.